Quality management : creating and sustaining organizational effectiveness Donna C.S. Summer
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TextPublication details: London : Pearson Education, 2009. Edition: 2nd edDescription: xiv, 574 p. : ill. ; 24 cmISBN: - 9780135005101
- HD62.15 Su64
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| HD60.5.U5 S8 Business, government, and society : | HD60.5.U5 S8 Business, government, and society : | HD62. .L.3273 Leading issues in economic development; | HD62.15 Su64 Quality management : | HD62.15 Su64 Quality management : | HD62.4 .An7 International Business: | HD62.4 .B365 Transnational management : |
Previous ed.: 2005.
1. Organizational Effectiveness --
2. Organizational Philosophy --
3. Quality Systems --
4. Creating a Customer Focus --
5. Organizational Leadership --
6. Strategic Planning --
7. Human Resource Development and Management --
8. Managing the Supply Chain 9. Measures of Organizational Success --
10. Benchmarking --
11. Process Management --
12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques --
14. Project Management --
15. Business Results --
Appendix 1. Z Tables --
Appendix 2. X-bar and R chart factors --
Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines --
Appendix 4. Websites for Quality --
Appendix 5. Attribute Charts --
Appendix A: Data Sheets.
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