Quality management : (Record no. 3235)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01237nam a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780135005101 |
| 050 ## - CALL NUMBER | |
| Classification number | HD62.15 |
| Item number | Su64 |
| 100 ## - AUTHOR | |
| Personal name | Summers, Donna C. S. |
| 245 ## - TITLE | |
| Title | Quality management : |
| Remainder of title | creating and sustaining organizational effectiveness |
| Statement of responsibility, etc | Donna C.S. Summer |
| 250 ## - EDITION | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | London : |
| Name of publisher | Pearson Education, |
| Year of publication | 2009. |
| 300 ## - DESCRIPTION | |
| Number of Pages | xiv, 574 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - NOTES | |
| General note | Previous ed.: 2005. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | 1. Organizational Effectiveness --<br/>2. Organizational Philosophy --<br/>3. Quality Systems --<br/>4. Creating a Customer Focus --<br/>5. Organizational Leadership --<br/>6. Strategic Planning --<br/>7. Human Resource Development and Management --<br/>8. Managing the Supply Chain 9. Measures of Organizational Success --<br/>10. Benchmarking --<br/>11. Process Management --<br/>12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques --<br/>14. Project Management --<br/>15. Business Results --<br/>Appendix 1. Z Tables --<br/>Appendix 2. X-bar and R chart factors --<br/>Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines --<br/>Appendix 4. Websites for Quality --<br/>Appendix 5. Attribute Charts --<br/>Appendix A: Data Sheets. |
| 650 ## - SUBJECTS | |
| Topical Term | Total quality management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|
| Methodist University Library Tema | Methodist University Library Tema | General Stacks | 16/01/2011 | HD62.15 Su64 | 32539 | Books | ||
| Methodist University Library Tema | Methodist University Library Tema | General Stacks | 16/01/2011 | HD62.15 Su64 | 32467 | Books |