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Summers, Donna C. S.

Quality management : creating and sustaining organizational effectiveness Donna C.S. Summer - 2nd ed. - London : Pearson Education, 2009. - xiv, 574 p. : ill. ; 24 cm.

Previous ed.: 2005.

1. Organizational Effectiveness --
2. Organizational Philosophy --
3. Quality Systems --
4. Creating a Customer Focus --
5. Organizational Leadership --
6. Strategic Planning --
7. Human Resource Development and Management --
8. Managing the Supply Chain 9. Measures of Organizational Success --
10. Benchmarking --
11. Process Management --
12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques --
14. Project Management --
15. Business Results --
Appendix 1. Z Tables --
Appendix 2. X-bar and R chart factors --
Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines --
Appendix 4. Websites for Quality --
Appendix 5. Attribute Charts --
Appendix A: Data Sheets.

ISBN: 9780135005101

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / Su64