Customer service : career success through customer satisfaction / Paul R. Timm.
Material type:
TextSeries: Neteffect series., Job skillsPublication details: Upper Saddle River, NJ : Prentice Hall, ©2001.Edition: 2nd edDescription: viii, 223 pages : illustrations ; 23 cmISBN: - 0130859591
- 9780130859594
- HF5415.5 .T513
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| HF5415.5 .T513 Customer service : | HF5415.5 .W442 Superior customer value in the new economy : | HF5415.5 .W595 Stop selling, start partnering : | HF5415.5.T513 Customer service : | HF5415.525 .W84 Loyalty marketing : | HF5415.55 .Eg1 Relationship marketing : | HF5415.55 .R66 Voice-of-the-customer marketing : |
Includes index.
Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future.
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