Customer service : (Record no. 1192)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01033cam a22002294a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0130859591 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780130859594 |
| 050 00 - CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .T513 |
| 100 1# - AUTHOR | |
| Personal name | Timm, Paul R. |
| 245 10 - TITLE | |
| Title | Customer service : |
| Remainder of title | career success through customer satisfaction / |
| Statement of responsibility, etc | Paul R. Timm. |
| 250 ## - EDITION | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | Upper Saddle River, NJ : |
| Name of publisher | Prentice Hall, |
| Year of publication | ©2001. |
| 300 ## - DESCRIPTION | |
| Number of Pages | viii, 223 pages : |
| Other physical details | illustrations ; |
| Dimensions | 23 cm. |
| 440 ## - SERIES | |
| SERIES | Neteffect series., Job skills. |
| 500 ## - NOTES | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Table of Content | Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future. |
| 650 #0 - SUBJECTS | |
| Topical Term | Customer services. |
| 650 #0 - SUBJECTS | |
| Topical Term | Consumer satisfaction. |
| 650 #0 - SUBJECTS | |
| Topical Term | Customer relations. |
| 650 #0 - SUBJECTS | |
| Topical Term | Success in business. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 24/11/2003 | HF5415.5.T513 | 25064 | Books |