Customer service :
Timm, Paul R.
Customer service : career success through customer satisfaction / Paul R. Timm. - 2nd ed. - Upper Saddle River, NJ : Prentice Hall, ©2001. - viii, 223 pages : illustrations ; 23 cm. - Neteffect series., Job skills. .
Includes index.
Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future.
0130859591 9780130859594
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
HF5415.5 / .T513
Customer service : career success through customer satisfaction / Paul R. Timm. - 2nd ed. - Upper Saddle River, NJ : Prentice Hall, ©2001. - viii, 223 pages : illustrations ; 23 cm. - Neteffect series., Job skills. .
Includes index.
Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future.
0130859591 9780130859594
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
HF5415.5 / .T513