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Customer service : career success through customer satisfaction / Paul R. Timm.

By: Material type: TextSeries: Neteffect series., Job skillsPublication details: Upper Saddle River, NJ : Prentice Hall, ©2001.Edition: 2nd edDescription: viii, 223 pages : illustrations ; 23 cmISBN:
  • 0130859591
  • 9780130859594
Subject(s): LOC classification:
  • HF5415.5 .T513
Contents:
Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future.
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Books Methodist University Library Main General Stacks Reference HF5415.5.T513 (Browse shelf(Opens below)) Available 25064

Includes index.

Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future.

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