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The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton.
Material type:
TextPublication details: New York, N.Y. : McGraw-Hill, c1992.Description: viii, 128 p. : ill. ; 24 cmISBN: - 0070164142 (pbk.)
- 9780070164147
- HD9980.5 .D46
Contents:
Strategic and managerial Issues 1
Techniques for Improving Services 38
Employee Involvement and Participative management 66
Service Situations 81
References 115
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Methodist University Library Main | HD9980.5 .D46 (Browse shelf(Opens below)) | Available | 4664 | ||||||||||||||
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Methodist University Library Main General Stacks | Reference | HD9980.5 .D46 (Browse shelf(Opens below)) | Available | 10559 |
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| HD9980.5 .D388 Managing services | HD9980.5 .D46 The service trainer handbook : | HD9980.5 .D46 The service trainer handbook : | HD9980.5 .D46 The service trainer handbook : | HD9980.5 .F544 Interactive services marketing / | HD9980.5 .F549 Service management : | HD9980.5 .F549 Service management : |
Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.
Strategic and managerial Issues 1
Techniques for Improving Services 38
Employee Involvement and Participative management 66
Service Situations 81
References 115
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