The service trainer handbook :
Denton, D. Keith.
The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton. - New York, N.Y. : McGraw-Hill, c1992. - viii, 128 p. : ill. ; 24 cm.
Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.
Strategic and managerial Issues 1
Techniques for Improving Services 38
Employee Involvement and Participative management 66
Service Situations 81
References 115
0070164142 (pbk.)
9780070164147
Service industries--Management.
Customer services--Management.
HD9980.5 / .D46
The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton. - New York, N.Y. : McGraw-Hill, c1992. - viii, 128 p. : ill. ; 24 cm.
Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.
Strategic and managerial Issues 1
Techniques for Improving Services 38
Employee Involvement and Participative management 66
Service Situations 81
References 115
0070164142 (pbk.)
9780070164147
Service industries--Management.
Customer services--Management.
HD9980.5 / .D46