Office procedures for the 21st century / Sharon Burton, Nelda Shelton.
Material type:
TextPublication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2008.Edition: 7th edDescription: xxvii, 534 p. : ill. (chiefly col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 0132308576
- 9780132308571
- HF5547.5 .B95
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Methodist University Library Main General Stacks | Reference | HF5547.5 .B95 (Browse shelf(Opens below)) | Available | 37729 |
Rev. ed. of: Procedures for the automated office. 6th ed.
Includes index.
1. Understanding the Changing and Challenging Office
2. Human Relations
3. Preparing Your Job Search
4. Managing Your Work, Time, and Other Resources
5. Communicating by Telephone
6. Building Communications Skills
7. Processing Mail
8. Records Management
9. Handling Financial procedures
10. Scheduling Appointments and Receiving Visitors1
1. Making Travel Arrangements
12. Planning Meetings and Conferences
13. Developing Effective Oral Presentations
14. Preparing to Meet Challenges Additional Online Chapters available at www.prenhall.com/burton
15. Working in a Medical Office
16. Working in a Legal Office
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