Office procedures for the 21st century /
Burton, Sharon,
Office procedures for the 21st century / Sharon Burton, Nelda Shelton. - 7th ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2008. - xxvii, 534 p. : ill. (chiefly col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Rev. ed. of: Procedures for the automated office. 6th ed. Includes index.
1. Understanding the Changing and Challenging Office
2. Human Relations
3. Preparing Your Job Search
4. Managing Your Work, Time, and Other Resources
5. Communicating by Telephone
6. Building Communications Skills
7. Processing Mail
8. Records Management
9. Handling Financial procedures
10. Scheduling Appointments and Receiving Visitors1
1. Making Travel Arrangements
12. Planning Meetings and Conferences
13. Developing Effective Oral Presentations
14. Preparing to Meet Challenges Additional Online Chapters available at www.prenhall.com/burton
15. Working in a Medical Office
16. Working in a Legal Office
0132308576 9780132308571
Office practice
Secretaries
HF5547.5 / .B95
Office procedures for the 21st century / Sharon Burton, Nelda Shelton. - 7th ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2008. - xxvii, 534 p. : ill. (chiefly col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Rev. ed. of: Procedures for the automated office. 6th ed. Includes index.
1. Understanding the Changing and Challenging Office
2. Human Relations
3. Preparing Your Job Search
4. Managing Your Work, Time, and Other Resources
5. Communicating by Telephone
6. Building Communications Skills
7. Processing Mail
8. Records Management
9. Handling Financial procedures
10. Scheduling Appointments and Receiving Visitors1
1. Making Travel Arrangements
12. Planning Meetings and Conferences
13. Developing Effective Oral Presentations
14. Preparing to Meet Challenges Additional Online Chapters available at www.prenhall.com/burton
15. Working in a Medical Office
16. Working in a Legal Office
0132308576 9780132308571
Office practice
Secretaries
HF5547.5 / .B95