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Effective human relations : personal and organizational applications / Barry L. Reece, Rhoda Brandt.

By: Contributor(s): Material type: TextPublication details: Boston : Houghton Mifflin, c2002.Edition: 8th edDescription: xxv, 507 p. : ill. ; 26 cmISBN:
  • 0618116397
ISSN:
  • 9780618116393
Subject(s): LOC classification:
  • HF5548.8 .R25
Contents:
Part 1: Human relations: The key to success -- CHAPTER 1. Introduction to Human relations -- The nature, purpose, and importance of human relations -- Forces influencing behavior at work -- Development of the human relations movement -- Major themes in human relations -- Human relations: Where to begin -- Case 1.1 The human factor at Hallmark -- Case 1.2 Culture shock -- CHAPTER 2. Improving personal and organizational communication -- The communication process -- Communication filters -- How to improve personal communication -- Communication channels in organizations -- How to improve organizational communication -- Communication and international business -- Case 2.1 Railroad merger derails communication -- Case 2.2 Hutton's communications take on color. Part 2: Career success begins with knowing yourself -- CHAPTER 3.Understanding your communication style -- What is an attitude? -- How attitudes are formed -- How to change attitudes -- Organizations are making adjustments -- Case 3.1 Worker involvement: Is it worth it? -- Case 3.2 Johnson Wax's worldwide family ties -- CHAPTER 4. Building high self-esteem -- Self-esteem defined -- Self-esteem and success at work -- The power of expectations -- How to build your self-esteem -- Case 4.1 Slowing the revolving door -- Case 4.2 Unmanagement at W.L. Gore & Associates -- CHAPTER 5. Understanding your communication style -- Communication styles: An introduction -- The communication style model -- Determining your communication style -- Versatility: The third dimension -- Case 5.1 A matter of style -- Case 5.2 Hiring financial counselors -- CHAPTER 6. Identifying your motivations -- The complex nature of motivation -- Maslow's hierarchy of needs -- Herzberg's motivation-maintenance model -- McGregor's theory X and theory Y -- Ouchi's theory Z -- Internal versus external motivation -- Case 6.1 No commissions allowed -- Case 6.2 Publix's remarkable esprit -- CHAPTER 7. Clarifying personal and organizational values -- The strength of character -- How personal values are formed -- Value conflicts -- Development of organizational values -- Harmonizing personal and organizational values -- Corporate values and ethics -- Case 7.1 Whistle-blowers: Fight or flight? -- Case 7.2 Managing values. Part 3: Personal strategies for improving human relations -- CHAPTER 8. Constructive self-disclosure -- Self-disclosure: An introduction -- The Johari window: A model for self-understanding -- Appropriate self-disclosure -- Barriers to self-disclosure in an organizational setting -- Practice self-disclosure -- Case 8.1 Privacy issues in the workplace -- Case 8.2 Perceptions of a black manager -- CHAPTER 9. Learning to achieve emotional control -- Emotional control: An introduction -- Conscious versus subconscious influences -- Transactional analysis: An introduction -- Achieving greater emotional control -- Case 9.1 Crossed transaction in an emergency -- Case 9.2 Breaking the conference budget -- CHAPTER 10. The power of positive reinforcement -- Personal and organizational growth through positive reinforcement -- Our need for positive reinforcement -- Forms of positive reinforcement -- Awards and incentives -- Removing barriers to positive reinforcement -- Case 10.1 Seeking suggestions -- Case 10.2 Mary Kay is having a party -- CHAPTER 11. Developing positive first impressions -- The primacy effect -- The first few minutes -- The image you project -- Case 11.1 What you see isn't necessarily what you get -- Case 11.2 Do we need an employee handbook? Part 4: If we all work together ... -- CHAPTER 12 Team building: A leadership strategy -- Team building: An introduction -- Team-building guidelines for the supervisor -- Situational leadership -- Team building: The employee's role -- Case 12.1 Building trust at Quad/Graphics -- Case 12.2 Competition or cooperation? -- CHAPTER 13. Conflict management -- Conflict: An everyday affair -- Strategies for dealing with conflict -- Management's approach to conflict management -- Labor's approach to conflict management -- Union and management: Conflict or cooperation? -- Case 13.1 Japanese-style management in Auto Alley -- Case 13.2 Labor-management conflict at Hormel. Part 5: Special challenges in human relations -- CHAPTER 14. Coping with personal and professional life changes -- Change and the organization -- Change and the individual -- Change causes stress -- EAP's: An organizational approach -- Case 14.1 Bye-bye bell system -- Case 14.2 Wellness programs start small -- 15. Coping with prejudice and discrimination -- The nature of prejudice -- Discrimination -- Levels of discrimination -- Overcoming prejudice and discrimination -- Case 15.1 Favoritism toward minority contractors ends -- Case 15.2 The disabled in the workplace -- CHAPTER 16. Overcoming sexism in organizations -- Traditional sex roles are changing -- Problems facing women in organizations -- Problems facing men in organizations -- Coping with sexist behavior -- Case 16.1 Women fight back -- Case 16.2 Ignorance is no excuse. Part 6: You can plan for success -- CHAPTER 17. Making your plan for improved human relations -- Coping with human relations problems -- Assess your human relations abilities -- Do you understand yourself? -- Do you use effective human relations strategies? -- Do you work well with others? -- Can you meet the challenges of change and diversity? -- A plan you can follow -- You can improve your human relations skills. Introduction to human relations -- Improving personal and organizational communications -- Understanding your communication style -- Building high self-esteem -- Personal values influence ethical choices -- Attitudes can shape your life -- Motivating yourself and others -- Improving interpersonal relations with constructive self-disclosure -- Achieving emotional balance in a chaotic world -- Building stronger relationships with positive energy -- Developing a professional presence -- Team building: a leadership strategy -- Resolving conflict and dealing with difficult people -- Responding to personal and work-related stress -- Valuing work force diversity -- The changing roles of men and women -- A life plan for effective human relations -- Human relations abilities assessment form -- The NWNL workplace stress test.
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Books Methodist University Library Main General Stacks Reference HF5548.8 .R25 (Browse shelf(Opens below)) Available 37725

Includes bibliographical references and index

Part 1: Human relations: The key to success --
CHAPTER 1. Introduction to Human relations --
The nature, purpose, and importance of human relations --
Forces influencing behavior at work --
Development of the human relations movement --
Major themes in human relations --
Human relations: Where to begin --
Case 1.1 The human factor at Hallmark --
Case 1.2 Culture shock --
CHAPTER 2. Improving personal and organizational communication --
The communication process --
Communication filters --
How to improve personal communication --
Communication channels in organizations --
How to improve organizational communication --
Communication and international business --
Case 2.1 Railroad merger derails communication --
Case 2.2 Hutton's communications take on color. Part 2: Career success begins with knowing yourself --
CHAPTER 3.Understanding your communication style --
What is an attitude? --
How attitudes are formed --
How to change attitudes --
Organizations are making adjustments --
Case 3.1 Worker involvement: Is it worth it? --
Case 3.2 Johnson Wax's worldwide family ties --
CHAPTER 4. Building high self-esteem --
Self-esteem defined --
Self-esteem and success at work --
The power of expectations --
How to build your self-esteem --
Case 4.1 Slowing the revolving door --
Case 4.2 Unmanagement at W.L. Gore & Associates --
CHAPTER 5. Understanding your communication style --
Communication styles: An introduction --
The communication style model --
Determining your communication style --
Versatility: The third dimension --
Case 5.1 A matter of style --
Case 5.2 Hiring financial counselors --
CHAPTER 6. Identifying your motivations --
The complex nature of motivation --
Maslow's hierarchy of needs --
Herzberg's motivation-maintenance model --
McGregor's theory X and theory Y --
Ouchi's theory Z --
Internal versus external motivation --
Case 6.1 No commissions allowed --
Case 6.2 Publix's remarkable esprit --
CHAPTER 7. Clarifying personal and organizational values --
The strength of character --
How personal values are formed --
Value conflicts --
Development of organizational values --
Harmonizing personal and organizational values --
Corporate values and ethics --
Case 7.1 Whistle-blowers: Fight or flight? --
Case 7.2 Managing values.
Part 3: Personal strategies for improving human relations --
CHAPTER 8. Constructive self-disclosure --
Self-disclosure: An introduction --
The Johari window: A model for self-understanding --
Appropriate self-disclosure --
Barriers to self-disclosure in an organizational setting --
Practice self-disclosure --
Case 8.1 Privacy issues in the workplace --
Case 8.2 Perceptions of a black manager --
CHAPTER 9. Learning to achieve emotional control --
Emotional control: An introduction --
Conscious versus subconscious influences --
Transactional analysis: An introduction --
Achieving greater emotional control --
Case 9.1 Crossed transaction in an emergency --
Case 9.2 Breaking the conference budget --
CHAPTER 10. The power of positive reinforcement --
Personal and organizational growth through positive reinforcement --
Our need for positive reinforcement --
Forms of positive reinforcement --
Awards and incentives --
Removing barriers to positive reinforcement --
Case 10.1 Seeking suggestions --
Case 10.2 Mary Kay is having a party --
CHAPTER 11. Developing positive first impressions --
The primacy effect --
The first few minutes --
The image you project --
Case 11.1 What you see isn't necessarily what you get --
Case 11.2 Do we need an employee handbook?
Part 4: If we all work together ... --
CHAPTER 12 Team building: A leadership strategy --
Team building: An introduction --
Team-building guidelines for the supervisor --
Situational leadership --
Team building: The employee's role --
Case 12.1 Building trust at Quad/Graphics --
Case 12.2 Competition or cooperation? --
CHAPTER 13. Conflict management --
Conflict: An everyday affair --
Strategies for dealing with conflict --
Management's approach to conflict management --
Labor's approach to conflict management --
Union and management: Conflict or cooperation? --
Case 13.1 Japanese-style management in Auto Alley --
Case 13.2 Labor-management conflict at Hormel.
Part 5: Special challenges in human relations --
CHAPTER 14. Coping with personal and professional life changes --
Change and the organization --
Change and the individual --
Change causes stress --
EAP's: An organizational approach --
Case 14.1 Bye-bye bell system --
Case 14.2 Wellness programs start small --
15. Coping with prejudice and discrimination --
The nature of prejudice --
Discrimination --
Levels of discrimination --
Overcoming prejudice and discrimination --
Case 15.1 Favoritism toward minority contractors ends --
Case 15.2 The disabled in the workplace --
CHAPTER 16. Overcoming sexism in organizations --
Traditional sex roles are changing --
Problems facing women in organizations --
Problems facing men in organizations --
Coping with sexist behavior --
Case 16.1 Women fight back --
Case 16.2 Ignorance is no excuse.
Part 6: You can plan for success --
CHAPTER 17. Making your plan for improved human relations --
Coping with human relations problems --
Assess your human relations abilities --
Do you understand yourself? --
Do you use effective human relations strategies? --
Do you work well with others? --
Can you meet the challenges of change and diversity? --
A plan you can follow --
You can improve your human relations skills.


Introduction to human relations --
Improving personal and organizational communications --
Understanding your communication style --
Building high self-esteem --
Personal values influence ethical choices --
Attitudes can shape your life --
Motivating yourself and others --
Improving interpersonal relations with constructive self-disclosure --
Achieving emotional balance in a chaotic world --
Building stronger relationships with positive energy --
Developing a professional presence --
Team building: a leadership strategy --
Resolving conflict and dealing with difficult people --
Responding to personal and work-related stress --
Valuing work force diversity --
The changing roles of men and women --
A life plan for effective human relations --
Human relations abilities assessment form --
The NWNL workplace stress test.

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