Effective human relations : (Record no. 5886)

MARC details
000 -LEADER
fixed length control field 07122cam a2200217 a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0618116397
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
ISSN 9780618116393
050 #4 - CALL NUMBER
Classification number HF5548.8
Item number .R25
100 1# - AUTHOR
Personal name Reece, Barry L.
245 10 - TITLE
Title Effective human relations :
Remainder of title personal and organizational applications /
Statement of responsibility, etc Barry L. Reece, Rhoda Brandt.
250 ## - EDITION
Edition statement 8th ed.
260 ## - PUBLICATION INFORMATION
Place of publication Boston :
Name of publisher Houghton Mifflin,
Year of publication c2002.
300 ## - DESCRIPTION
Number of Pages xxv, 507 p. :
Other physical details ill. ;
Dimensions 26 cm.
500 ## - NOTES
General note Includes bibliographical references and index
505 ## - FORMATTED CONTENTS NOTE
Table of Content Part 1: Human relations: The key to success --<br/>CHAPTER 1. Introduction to Human relations --<br/>The nature, purpose, and importance of human relations --<br/>Forces influencing behavior at work --<br/>Development of the human relations movement --<br/>Major themes in human relations --<br/>Human relations: Where to begin --<br/>Case 1.1 The human factor at Hallmark --<br/>Case 1.2 Culture shock --<br/>CHAPTER 2. Improving personal and organizational communication --<br/>The communication process --<br/>Communication filters --<br/>How to improve personal communication --<br/>Communication channels in organizations --<br/>How to improve organizational communication --<br/>Communication and international business --<br/>Case 2.1 Railroad merger derails communication --<br/>Case 2.2 Hutton's communications take on color. Part 2: Career success begins with knowing yourself --<br/>CHAPTER 3.Understanding your communication style --<br/>What is an attitude? --<br/>How attitudes are formed --<br/>How to change attitudes --<br/>Organizations are making adjustments --<br/>Case 3.1 Worker involvement: Is it worth it? --<br/>Case 3.2 Johnson Wax's worldwide family ties --<br/>CHAPTER 4. Building high self-esteem --<br/>Self-esteem defined --<br/>Self-esteem and success at work --<br/>The power of expectations --<br/>How to build your self-esteem --<br/>Case 4.1 Slowing the revolving door --<br/>Case 4.2 Unmanagement at W.L. Gore & Associates --<br/>CHAPTER 5. Understanding your communication style --<br/>Communication styles: An introduction --<br/>The communication style model --<br/>Determining your communication style --<br/>Versatility: The third dimension --<br/>Case 5.1 A matter of style --<br/>Case 5.2 Hiring financial counselors --<br/>CHAPTER 6. Identifying your motivations --<br/>The complex nature of motivation --<br/>Maslow's hierarchy of needs --<br/>Herzberg's motivation-maintenance model --<br/>McGregor's theory X and theory Y --<br/>Ouchi's theory Z --<br/>Internal versus external motivation --<br/>Case 6.1 No commissions allowed --<br/>Case 6.2 Publix's remarkable esprit --<br/>CHAPTER 7. Clarifying personal and organizational values --<br/>The strength of character --<br/>How personal values are formed --<br/>Value conflicts --<br/>Development of organizational values --<br/>Harmonizing personal and organizational values --<br/>Corporate values and ethics --<br/>Case 7.1 Whistle-blowers: Fight or flight? --<br/>Case 7.2 Managing values. <br/>Part 3: Personal strategies for improving human relations --<br/>CHAPTER 8. Constructive self-disclosure --<br/>Self-disclosure: An introduction --<br/>The Johari window: A model for self-understanding --<br/>Appropriate self-disclosure --<br/>Barriers to self-disclosure in an organizational setting --<br/>Practice self-disclosure --<br/>Case 8.1 Privacy issues in the workplace --<br/>Case 8.2 Perceptions of a black manager --<br/>CHAPTER 9. Learning to achieve emotional control --<br/>Emotional control: An introduction --<br/>Conscious versus subconscious influences --<br/>Transactional analysis: An introduction --<br/>Achieving greater emotional control --<br/>Case 9.1 Crossed transaction in an emergency --<br/>Case 9.2 Breaking the conference budget --<br/>CHAPTER 10. The power of positive reinforcement --<br/>Personal and organizational growth through positive reinforcement --<br/>Our need for positive reinforcement --<br/>Forms of positive reinforcement --<br/>Awards and incentives --<br/>Removing barriers to positive reinforcement --<br/>Case 10.1 Seeking suggestions --<br/>Case 10.2 Mary Kay is having a party --<br/>CHAPTER 11. Developing positive first impressions --<br/>The primacy effect --<br/>The first few minutes --<br/>The image you project --<br/>Case 11.1 What you see isn't necessarily what you get --<br/>Case 11.2 Do we need an employee handbook? <br/>Part 4: If we all work together ... --<br/>CHAPTER 12 Team building: A leadership strategy --<br/>Team building: An introduction --<br/>Team-building guidelines for the supervisor --<br/>Situational leadership --<br/>Team building: The employee's role --<br/>Case 12.1 Building trust at Quad/Graphics --<br/>Case 12.2 Competition or cooperation? --<br/>CHAPTER 13. Conflict management --<br/>Conflict: An everyday affair --<br/>Strategies for dealing with conflict --<br/>Management's approach to conflict management --<br/>Labor's approach to conflict management --<br/>Union and management: Conflict or cooperation? --<br/>Case 13.1 Japanese-style management in Auto Alley --<br/>Case 13.2 Labor-management conflict at Hormel. <br/>Part 5: Special challenges in human relations --<br/>CHAPTER 14. Coping with personal and professional life changes --<br/>Change and the organization --<br/>Change and the individual --<br/>Change causes stress --<br/>EAP's: An organizational approach --<br/>Case 14.1 Bye-bye bell system --<br/>Case 14.2 Wellness programs start small --<br/>15. Coping with prejudice and discrimination --<br/>The nature of prejudice --<br/>Discrimination --<br/>Levels of discrimination --<br/>Overcoming prejudice and discrimination --<br/>Case 15.1 Favoritism toward minority contractors ends --<br/>Case 15.2 The disabled in the workplace --<br/>CHAPTER 16. Overcoming sexism in organizations --<br/>Traditional sex roles are changing --<br/>Problems facing women in organizations --<br/>Problems facing men in organizations --<br/>Coping with sexist behavior --<br/>Case 16.1 Women fight back --<br/>Case 16.2 Ignorance is no excuse. <br/>Part 6: You can plan for success --<br/>CHAPTER 17. Making your plan for improved human relations --<br/>Coping with human relations problems --<br/>Assess your human relations abilities --<br/>Do you understand yourself? --<br/>Do you use effective human relations strategies? --<br/>Do you work well with others? --<br/>Can you meet the challenges of change and diversity? --<br/>A plan you can follow --<br/>You can improve your human relations skills.<br/><br/><br/>Introduction to human relations --<br/>Improving personal and organizational communications --<br/>Understanding your communication style --<br/>Building high self-esteem --<br/>Personal values influence ethical choices --<br/>Attitudes can shape your life --<br/>Motivating yourself and others --<br/>Improving interpersonal relations with constructive self-disclosure --<br/>Achieving emotional balance in a chaotic world --<br/>Building stronger relationships with positive energy --<br/>Developing a professional presence --<br/>Team building: a leadership strategy --<br/>Resolving conflict and dealing with difficult people --<br/>Responding to personal and work-related stress --<br/>Valuing work force diversity --<br/>The changing roles of men and women --<br/>A life plan for effective human relations --<br/>Human relations abilities assessment form --<br/>The NWNL workplace stress test.
650 #0 - SUBJECTS
Topical Term Psychology, Industrial.
650 #0 - SUBJECTS
Topical Term Interpersonal relations.
650 #0 - SUBJECTS
Topical Term Personnel management.
700 1# - OTHER AUTHORS
Personal name Brandt, Rhonda.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Collection code Home library Current library Shelving location Date acquired Full call number Accession Number Koha item type
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