Measuring performance in public and nonprofit organizations / Theodore H. Poister.
Material type:
TextSeries: The Jossey-Bass nonprofit and public management seriesPublication details: San Francisco : Jossey-Bass, c2003.Description: xxi, 289 p. : ill., maps ; 25 cmISBN: - 078794999X (acidfree)
- HD58.9 .P65
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| HD58.87 .T66 Go for growth : | HD58.9 .D58 The seamless enterprise : | HD58.9 .L465 2012 The advantage : | HD58.9 .P65 Measuring performance in public and nonprofit organizations / | HD58.9 .P65 Measuring performance in public and nonprofit organizations / | HD58.9 .V86 Empowerment in organizations : | HD58.9 .V86 Empowerment in organizations : |
Includes bibliographical references and Index
Part One: The Management Framework for Performance Measurement --
Chapter 1. Introduction to Performance Measurement --
Chapter 2. Developing Effective Performance Measurement Systems --
Part 2. Methodological Elements of Performance Measurement -
Chapter 3. Identifying Real Outcomes and Other Performance Measures --
Chapter 4. Clarifying Program Goals and Objectives --
Chapter 5. Defining Performance Indicators --
Chapter 6. Analyzing Performance Data --
Chapter 7. Reporting Performance Data / Julia Melkers --
Chapter 8. Processing Performance Data / Julia Melkers --
Part 3. Strategic Applications of Performance Measurement --
Chapter 9. Using Performance Measures to Support Strategic Planning and Management --
Chapter 10. Incorporating Performance Measures into the Budgeting Process / Julia Melkers --
Chapter 11. Supporting Performance Management Systems --
Chapter 12. Improving Quality, Productivity, and Customer Service --
Chapter 13. Using Comparative Measures to Benchmark Performance --
Part 4. The Process side of Performance Measurement --
Chapter 14. Implementing Effective Measurement Systems.
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