Measuring performance in public and nonprofit organizations / (Record no. 4432)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01853cam a22002054a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 078794999X (acidfree) |
| 050 00 - CALL NUMBER | |
| Classification number | HD58.9 |
| Item number | .P65 |
| 100 1# - AUTHOR | |
| Personal name | Poister, Theodore H. |
| 245 10 - TITLE | |
| Title | Measuring performance in public and nonprofit organizations / |
| Statement of responsibility, etc | Theodore H. Poister. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | San Francisco : |
| Name of publisher | Jossey-Bass, |
| Year of publication | c2003. |
| 300 ## - DESCRIPTION | |
| Number of Pages | xxi, 289 p. : |
| Other physical details | ill., maps ; |
| Dimensions | 25 cm. |
| 440 #4 - SERIES | |
| SERIES | The Jossey-Bass nonprofit and public management series |
| 500 ## - NOTES | |
| General note | Includes bibliographical references and Index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | Part One: The Management Framework for Performance Measurement --<br/>Chapter 1. Introduction to Performance Measurement --<br/>Chapter 2. Developing Effective Performance Measurement Systems --<br/><br/>Part 2. Methodological Elements of Performance Measurement -<br/>Chapter 3. Identifying Real Outcomes and Other Performance Measures --<br/>Chapter 4. Clarifying Program Goals and Objectives --<br/>Chapter 5. Defining Performance Indicators --<br/>Chapter 6. Analyzing Performance Data --<br/>Chapter 7. Reporting Performance Data / Julia Melkers --<br/>Chapter 8. Processing Performance Data / Julia Melkers --<br/><br/>Part 3. Strategic Applications of Performance Measurement --<br/>Chapter 9. Using Performance Measures to Support Strategic Planning and Management --<br/>Chapter 10. Incorporating Performance Measures into the Budgeting Process / Julia Melkers --<br/>Chapter 11. Supporting Performance Management Systems --<br/>Chapter 12. Improving Quality, Productivity, and Customer Service --<br/>Chapter 13. Using Comparative Measures to Benchmark Performance --<br/>Part 4. The Process side of Performance Measurement --<br/>Chapter 14. Implementing Effective Measurement Systems. |
| 650 #0 - SUBJECTS | |
| Topical Term | Organizational effectiveness |
| General subdivision | Measurement. |
| 650 #0 - SUBJECTS | |
| Topical Term | Nonprofit organizations. |
| 650 #0 - SUBJECTS | |
| Topical Term | Public administration. |
| 650 #0 - SUBJECTS | |
| Topical Term | Performance |
| General subdivision | Measurement. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 17/02/2012 | HD58.9 .P65 | 34827 | Books | ||
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 17/02/2012 | HD58.9 .P65 | 34828 | Books |