Includes index.

1. Defining the Human Service professional --
Roles, functions, competencies, and skills of the Human Service professional --
Other mental health professionals : psychiatrist, psychologist, social worker, counselor, couple and family counselors, psychiatric nurse, psychotherapist --
Professional associations in Human Services and related fields --
Ethical professional, and legal issues --
2. The Human Service profession --
Standards in the profession : skills standards, credentialing, ethical standards, program accreditation --
Competence and qualifications as a professional --
3. Theoretical approaches to Human Service work --
Major theoretical orientations : psychodynamic approach, behavioral approach, humanistic approach, cognitive approach --
Cross-theoretical approaches : eclecticism or integrative approaches to counseling, brief and solution-focused treatment approaches, gender-aware approaches --
Importance of supervision for the Human Service professional --
Confidentiality and the helping relationship --
Dual relationships and the Human Service professional --
4. The helping interview : skills, process, and case management --
Creating the healthy environment --
Counseling techniques --
The stages of a the helping relationship : rapport & trust building, problem identification, deepening understanding & goal setting, work, closure --
Case management --
Treatment planning --
Diagnosis --
Psychotropic medications --
Case report writing --
Managing & documenting client contact hours --
Monitoring, evaluating, & documenting progress toward client goals --
Making referrals --
Follow-up --
Time management --
Confidentiality of records and clients' rights to view their records --
Security of case notes --
5. Development of the person --
Physical development of the growing child --
Cognitive development : Jean Piaget --
Moral development --
Personality development --
Psychosexual model of development / Sigmund Freud --
Learning theory and the development of the person --
The humanistic understanding of personality development --
Life-span development theories --
Stages of psychosocial development / Erik Erikson --
Constructive model of development / Robert Kegan --
Counseling across the life span --
Normal and abnormal development --
DSM-IV-TR --
Abnormal behavior and mental illness --
Misdiagnosis and cultural competence. 6. Understanding family, group, and social systems --
General systems theory --
Family systems --
Development of the healthy family --
Dysfunctional families --
Family guidance, family counseling, and the role of the Human Service professional --
Group systems --
Self-help, psychoeducational, and counseling and therapy groups --
Group membership behavior --
Group leadership styles --
The system and confidentiality --
Rules of group behavior --
Training and competence --
7. Human Service professionals in a pluralistic society --
Cultural diversity in the United States and the world --
Multicultural counseling --
Culture --
Discrimination --
Ethnicity --
Minority --
Power differentials --
Race --
Sexism, heterosexism, and sexual prejudice --
Social class --
Stereotypes, prejudice, and racism --
Political correctness --
Need for multicultural awareness --
Helping relationship and cultural diversity --
Different ethnic and racial groups --
Diverse religious backgrounds --
Women --
Men --
Gay, bisexual, and lesbian individuals --
Individuals who are HIV positive --
The homeless and the poor --
Older persons --
Individuals with mental illness --
Individuals with disabilities --
Training of cross-culturally competent professionals --
Culturally different client's right to dignity, respect, and understanding --
8. Research, program evaluation, and assessment --
9. The Human Service professional and the world of work --
Importance of career development --
Developmental self-concept theory / Super --
Psychodynamic approach / Roe --
Personality type and occupational code approach / Holland --
Social cognitive career theory --
Occupational classification systems --
Assessment instruments --
Computer-assisted career guidance --
10. A look to the future : trends in the functions and roles of the Human Service professional --
Client populations --
The incarcerated, their families, and the victims of crime --
Individuals who are HIV-positive --
The homeless and the poor --
Older people --
Individuals who are chronically mentally ill --
People with disabilities --
Individuals at risk for chemical dependence --
Technology in Human Service work --
Standards in the profession --
Program accreditation --
Ethical guidelines --
Skills standards --
Credentialing --
A developmental and primary prevention emphasis --
Managed health care --
Medical breakthroughs and mental health --
Increased focus on multicultural issues --
Stress, cynicism, and burnout : understanding and combating it --
Trends in jobs and earnings --
Finding a job / applying to graduate school --
Continuing education --
Appendix A. Web sites of select professional associations and associated ethical codes --
Appendix B. Ethical standards of Human Service professionals --
Appendix C. Why join CSHSE? --
Appendix D. CSHSE accreditation standards and summary of CSHSE accreditation standards --
Appendix E. Cross-cultural competencies and objectives --
Appendix F. Understanding your Holland Code.