Quality management : Creating and sustaining organizational effectiveness Donna C S Summers
Publication details: Upper Saddle River, N.J. : , Pearson/Prentice Hall 2009.Description: XII,565PISBN:- 0136087426 9780136087427
- HD62.15.85.SUM
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| HD62 ARO Entrepreneurship development | HD62.15 .O173 Total quality management : | HD62.15 .O173 1995 Total quality management : | HD62.15.85.SUM Quality management : | HD62.15.85.SUM Quality management : | HD62.15.A76 Total quality management | HD62.15.A76 Total quality management |
Includes index
1. Organizational Effectiveness --
2. Organizational Philosophy --
3. Quality Systems --
4. Creating a Customer Focus --
5. Organizational Leadership --
6. Strategic Planning --
7. Human Resource Development and Management --
8. Managing the Supply Chain 9. Measures of Organizational Success --
10. Benchmarking --
11. Process Management --
12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques --
14. Project Management --
15. Business Results --
Appendix 1. Z Tables --
Appendix 2. X-bar and R chart factors --
Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines --
Appendix 4. Websites for Quality --
Appendix 5. Attribute Charts --
Appendix A: Data Sheets.
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