Normal view MARC view ISBD view

Donna C S Summers

Quality management : Creating and sustaining organizational effectiveness Donna C S Summers - Upper Saddle River, N.J. : , Pearson/Prentice Hall 2009. - XII,565P.

Includes index

1. Organizational Effectiveness --
2. Organizational Philosophy --
3. Quality Systems --
4. Creating a Customer Focus --
5. Organizational Leadership --
6. Strategic Planning --
7. Human Resource Development and Management --
8. Managing the Supply Chain 9. Measures of Organizational Success --
10. Benchmarking --
11. Process Management --
12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques --
14. Project Management --
15. Business Results --
Appendix 1. Z Tables --
Appendix 2. X-bar and R chart factors --
Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines --
Appendix 4. Websites for Quality --
Appendix 5. Attribute Charts --
Appendix A: Data Sheets.

ISBN: 0136087426 9780136087427

Subjects--Topical Terms:
Total quality management. Quality control. Organizational effectiveness.

LC Class. No.: HD62.15.85.SUM