Human resource management for the hospitality and tourism industries /
Nickson, Dennis.
Human resource management for the hospitality and tourism industries / Dennis Nickson. - Oxford ; Burlington, MA : Butterworth-Heinemann, c2007. - xiv, 305 p. : ill. ; 25 cm.
Includes index.
The nature of HRM in hospitality and tourism; Organisational culture and the search for service quality; Labour markets; Recruitment and selection; Equal Opportunities; Training and development; Staff health and welfare; Employee relations, involvement and participation; Performance management; Remuneration strategies in hospitality and tourism; Disciplinary and grievance procedures; Review of HRM in tourism and hospitality and areas for future research; References; Index.
9780750665728 (pbk.) 0750665726 (pbk.)
Hospitality industry--Personnel management.
Tourism--Personnel management.
TX911.3.P4 / N52
Human resource management for the hospitality and tourism industries / Dennis Nickson. - Oxford ; Burlington, MA : Butterworth-Heinemann, c2007. - xiv, 305 p. : ill. ; 25 cm.
Includes index.
The nature of HRM in hospitality and tourism; Organisational culture and the search for service quality; Labour markets; Recruitment and selection; Equal Opportunities; Training and development; Staff health and welfare; Employee relations, involvement and participation; Performance management; Remuneration strategies in hospitality and tourism; Disciplinary and grievance procedures; Review of HRM in tourism and hospitality and areas for future research; References; Index.
9780750665728 (pbk.) 0750665726 (pbk.)
Hospitality industry--Personnel management.
Tourism--Personnel management.
TX911.3.P4 / N52