Customer relations management
Kristin Anderson
Customer relations management Kristin Anderson, Carol Kerr - New Delhi Tata McGraw-Hill 2002 - vii, 153p.
1. Customer relationship management is not an option
2. The customer service/sales profile
3. Managing your customer service/sales profile
4. Choosing your CRM strategy
5. Managing and sharing customer data
6. Tools for capturing customer information
7. Service level agreements
8. E-commerce
9. Managing relationships through conflict
10. Fighting complecency
11Resetting you CRM Straegy
007048631x
Customer relations--Management
HF5415.A528 AND
Customer relations management Kristin Anderson, Carol Kerr - New Delhi Tata McGraw-Hill 2002 - vii, 153p.
1. Customer relationship management is not an option
2. The customer service/sales profile
3. Managing your customer service/sales profile
4. Choosing your CRM strategy
5. Managing and sharing customer data
6. Tools for capturing customer information
7. Service level agreements
8. E-commerce
9. Managing relationships through conflict
10. Fighting complecency
11Resetting you CRM Straegy
007048631x
Customer relations--Management
HF5415.A528 AND