Total quality management : text with cases / John S. Oakland.
Material type:
TextPublication details: Oxford ; Boston : Butterworth-Heinemann, 2000.Edition: 2nd edDescription: xii, 380 p. : ill. ; 24 cmISBN: - 0750639520
- HD62.15 .O173
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Includes index
Part One The foundations - a model for TQM
Chapter 1: Understanding quality
Chapter 2. Commitment and leadership
Chapter 3. Design for quality
Part Two. TQM - the role of the quality system
Chapter 4. Planning and process for quality
Chapter 5. System design and contents
Chapter 6. Quality management system audit/review and self-assessment
Part Three TQM - the tools and the improvement cycle
Chapter 6. Measurement of quality
Chapter 8. Tools and techniques for quality improvement
Chapter 9. Some additional techniques for process improvement
Part four TQM - the organizational, communication and teamwork requirements
Chapter 10. Organization for quality
Chapter 11. Culture change through teamwork for quality
Part 5. TQM - the Implementation:
Chapter 12. Communications and training for quality;
Chapter 13. Implementation of TQM and the management of change
Case study
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