Total quality management : (Record no. 4567)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01419cam a2200181 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0750639520 |
| 050 00 - CALL NUMBER | |
| Classification number | HD62.15 |
| Item number | .O173 |
| 100 1# - AUTHOR | |
| Personal name | Oakland, John S. |
| 245 10 - TITLE | |
| Title | Total quality management : |
| Remainder of title | text with cases / |
| Statement of responsibility, etc | John S. Oakland. |
| 250 ## - EDITION | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | Oxford ; |
| -- | Boston : |
| Name of publisher | Butterworth-Heinemann, |
| Year of publication | 2000. |
| 300 ## - DESCRIPTION | |
| Number of Pages | xii, 380 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - NOTES | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | Part One The foundations - a model for TQM<br/>Chapter 1: Understanding quality<br/>Chapter 2. Commitment and leadership<br/>Chapter 3. Design for quality<br/><br/>Part Two. TQM - the role of the quality system<br/>Chapter 4. Planning and process for quality<br/>Chapter 5. System design and contents<br/>Chapter 6. Quality management system audit/review and self-assessment<br/><br/>Part Three TQM - the tools and the improvement cycle <br/>Chapter 6. Measurement of quality<br/>Chapter 8. Tools and techniques for quality improvement<br/>Chapter 9. Some additional techniques for process improvement<br/><br/>Part four TQM - the organizational, communication and teamwork requirements<br/>Chapter 10. Organization for quality<br/>Chapter 11. Culture change through teamwork for quality<br/><br/>Part 5. TQM - the Implementation: <br/>Chapter 12. Communications and training for quality; <br/>Chapter 13. Implementation of TQM and the management of change<br/>Case study |
| 650 #0 - SUBJECTS | |
| Topical Term | Total quality management. |
| 650 #0 - SUBJECTS | |
| Topical Term | Total quality management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 07/10/2000 | HD62.15 .O173 | 14662 | Books |