000			01512pam a2200181 a 4500
999			_c643 _d643
020			_a0070212155
050	0	0	_aHD9980.5 _b.F55
100	1		_aFitzsimmons, James A.
245	1	0	_aService operations management / _cJames A. Fitzsimmons, Robert S. Sullivan.
260			_aNew York : _bMcGraw-Hill, _cc1982.
300			_axiv, 449 p. : _bill. ; _c25 cm.
440		0	_aMcGraw-Hill series in quantitative methods for management
505			_a1. The postindustrial Era 3 2. The Operations Function in Service Systems 15 3. Evaluation of Service Operations 33 4. Management Systems Simulation 58 5. Linear Programming Models in Services 81 6. Forecasting for Service Operations 115 7. Design of Service Delivery Systems 145 8. Service Facility Location 160 9. Design and Layout of Service Facilities 184 10. Work Design: The Design of Service Personnel Activity 211 11. The Queuing Phenomenon 235 12. Queuing Models and Capacity Planning 257 13. Utilization of Service Capacity 287 14. Service Vehicle Scheduling and Routing 312 15. Project Management: Planning, Scheduling, and Controlling Service Activities 337 16. Measuring and Controlling Service Quality 363 17. Management Information Systems: The Nervous System of service Organizations 387 18. Inventory Management 404 19. Service, Culture, and Society 425 Index 439
650		0	_aService industries _xManagement.
650		0	_aOperations research.
700	1		_aSullivan, Robert S.
942			_cBK