| 000 | 01419cam a2200181 a 4500 | ||
|---|---|---|---|
| 999 |
_c4567 _d4567 |
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| 020 | _a0750639520 | ||
| 050 | 0 | 0 |
_aHD62.15 _b.O173 |
| 100 | 1 | _aOakland, John S. | |
| 245 | 1 | 0 |
_aTotal quality management : _btext with cases / _cJohn S. Oakland. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford ; _aBoston : _bButterworth-Heinemann, _c2000. |
||
| 300 |
_axii, 380 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index | ||
| 505 | _aPart One The foundations - a model for TQM Chapter 1: Understanding quality Chapter 2. Commitment and leadership Chapter 3. Design for quality Part Two. TQM - the role of the quality system Chapter 4. Planning and process for quality Chapter 5. System design and contents Chapter 6. Quality management system audit/review and self-assessment Part Three TQM - the tools and the improvement cycle Chapter 6. Measurement of quality Chapter 8. Tools and techniques for quality improvement Chapter 9. Some additional techniques for process improvement Part four TQM - the organizational, communication and teamwork requirements Chapter 10. Organization for quality Chapter 11. Culture change through teamwork for quality Part 5. TQM - the Implementation: Chapter 12. Communications and training for quality; Chapter 13. Implementation of TQM and the management of change Case study | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 | _aTotal quality management | |
| 942 | _cBK | ||