000			01853cam a22002054a 4500
999			_c4432 _d4432
020			_a078794999X (acidfree)
050	0	0	_aHD58.9 _b.P65
100	1		_aPoister, Theodore H.
245	1	0	_aMeasuring performance in public and nonprofit organizations / _cTheodore H. Poister.
260			_aSan Francisco : _bJossey-Bass, _cc2003.
300			_axxi, 289 p. : _bill., maps ; _c25 cm.
440		4	_aThe Jossey-Bass nonprofit and public management series
500			_aIncludes bibliographical references and Index
505			_aPart One: The Management Framework for Performance Measurement -- Chapter 1. Introduction to Performance Measurement -- Chapter 2. Developing Effective Performance Measurement Systems -- Part 2. Methodological Elements of Performance Measurement - Chapter 3. Identifying Real Outcomes and Other Performance Measures -- Chapter 4. Clarifying Program Goals and Objectives -- Chapter 5. Defining Performance Indicators -- Chapter 6. Analyzing Performance Data -- Chapter 7. Reporting Performance Data / Julia Melkers -- Chapter 8. Processing Performance Data / Julia Melkers -- Part 3. Strategic Applications of Performance Measurement -- Chapter 9. Using Performance Measures to Support Strategic Planning and Management -- Chapter 10. Incorporating Performance Measures into the Budgeting Process / Julia Melkers -- Chapter 11. Supporting Performance Management Systems -- Chapter 12. Improving Quality, Productivity, and Customer Service -- Chapter 13. Using Comparative Measures to Benchmark Performance -- Part 4. The Process side of Performance Measurement -- Chapter 14. Implementing Effective Measurement Systems.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aNonprofit organizations.
650		0	_aPublic administration.
650		0	_aPerformance _xMeasurement.
942			_cBK