000			01681nam a22001937a 4500
999			_c4406 _d4406
020			_a0324225202
022			_a0324225202
050			_aHF5721 _b.L34
100			_aCarol M Lehman
245			_aBusiness communication _c Carol M Lehman; Deborah Daniel DuFrene
250			_a14TH ED.
260			_aCincinnati, Ohio : _bSouth-Western College Pub. _c1999.
300			_axxxiii, 571, [89] pages _b color illustrations _c26 cm
500			_aIncludes index
505			_aPart I. Communication Foundations -- 1. Establishing a Framework for Business Communication -- 2. Focusing on Interpersonal and Group Communication -- Part II. Communication Analysis -- 3. Planning Spoken and Written Messages -- 4. Preparing Spoken and Written Messages -- Part III. Communicating Through Voice, Electronic and Written Messages -- 5. Communicating Electronically -- 6. Delivering Good- and Neutral-News Messages -- 7. Delivering Bad-News Messages -- 8. Delivering Persuasive Messages -- Part IV. Communication Through Reports and Business Presentations -- 9. Understanding the Report Process and Research Methods -- 10. Managing Data and Using Graphics -- 11. Organizing and Preparing Reports and Proposals -- 12. Designing and Delivering Business Presentations -- Part V. Communication for Employment -- 13. Preparing Resumes and Application Letters -- 14. Interviewing for a Job and Preparing Employment Messages -- Appendices -- A. Document Format and Layout Guides -- B. Referencing Styles -- C. Language Review and Exercises.
650			_a Commercial correspondence. Business report writing. Business communication.
700			_aDeborah Daniel DuFrene
942			_cBK