000			01461nam a22001697a 4500
999			_c4344 _d4344
020			_a0205554768
050			_aHM1166 _b.E54
100			_aIsa N Engleberg
245			_aThe challenge of communicating : _bguiding principles and practices _c Isa N Engleberg; Dianna Wynn
260			_aBoston _bPearson _c2008
300			_axxix, 473p. _bills. _c24cm
500			_aIncludes index
505			_aPart I: The Challenge of Communicating1. Understanding Human Communication2. Understanding Self3. Understanding Others4. Understanding Listening and Critical Thinking5. Understanding Verbal Communication6. Understanding Nonverbal Communication Part II: The Challenge of Interpersonal Communication7. Interpersonal Communication: Understanding Relationships8. Interpersonal Communication: Improving Relationships9. Interpersonal Communication: Professional Relationships Part III: The Challenge of Group Communication10. Group Communication: Working in Groups11. Group Communication: Decision Making and Problem Solving Part IV: The Challenge of Presentational Communication12. Presentations: The Planning Process13. Presentations: Content and Structure14. Presentations: Language and Expression 15. Presentations: Speaking to Inform 16. Presentations: Speaking to Persuade Web ChaptersA. Research Strategies and SkillsB. Presentation Aids GlossaryIndex
650			_a Communication. Interpersonal communication. Decision making.
700			_aDianna Wynn
942			_cBK