000			01237nam a2200169 4500
999			_c3235 _d3235
020			_a 9780135005101
050			_aHD62.15 _bSu64
100			_a Summers, Donna C. S.
245			_aQuality management : _bcreating and sustaining organizational effectiveness _cDonna C.S. Summer
250			_a 2nd ed.
260			_aLondon : _bPearson Education, _c2009.
300			_a xiv, 574 p. : _bill. ; _c24 cm.
500			_aPrevious ed.: 2005.
505			_a 1. Organizational Effectiveness -- 2. Organizational Philosophy -- 3. Quality Systems -- 4. Creating a Customer Focus -- 5. Organizational Leadership -- 6. Strategic Planning -- 7. Human Resource Development and Management -- 8. Managing the Supply Chain 9. Measures of Organizational Success -- 10. Benchmarking -- 11. Process Management -- 12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques -- 14. Project Management -- 15. Business Results -- Appendix 1. Z Tables -- Appendix 2. X-bar and R chart factors -- Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines -- Appendix 4. Websites for Quality -- Appendix 5. Attribute Charts -- Appendix A: Data Sheets.
650			_aTotal quality management.
942			_cBK