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_b.C472
100 1 _aChaffey, Dave,
245 1 0 _aE-business and e-commerce management :
_bstrategy, implementation, and practice /
_cDave Chaffey.
250 _aThird edition.
260 _aHarlow, England ; New York
_b FT Prentice Hall.
_c 2007.
300 _axxviii, 663 pages :
_bcolor illustrations ;
_c27 cm.
505 _a Part I INTRODUCTION Chapter 1. Introduction to e-business and e-commerce Chapter 2. E-Commerce Fundamentals Chapter 3. E-business Infrastructure Chapter 4. E-environment Part II STRATEGY AND APPLICATIONS Chapter 5. E-business Strategy Chapter 6. Supply Chain Management Chapter 7. E-procurement Chapter 8. E-marketing Chapter 9. Customer Relationship Management Part III IMPLEMENTATION Chapter 10. Change Management Chapter 11. Analysis and Design Chapter 12. Implementation and Maintenance Glossary Index "NB: possible new chapter on Security"
650 0 _aElectronic commerce.
650 0 _aBusiness enterprises
_xComputer networks.
942 _cBK