TY - BOOK AU - Gschwandtner,Gerhard TI - Mastering the essentials of sales: what you need to know to close every sale SN - 0071473866 (alk. paper) AV - HF5438.25 .G782 PY - 2006/// CY - New York PB - McGraw Hill KW - Selling N1 - Includes index; Part 1. The Basics of Sales Success -- The Story of Selling Power Magazine -- The Evolution of the American Sales Profession -- The Amazing John Henry Patterson -- How Do You Expand Your Knowledge? -- Selling Is Not a Place for Amateurs -- Customer Satisfaction Starts with the CEO -- Make Change Your Ally -- How to Gain Perspective -- The Four C's of Management -- The Triangle of Sales Success -- Teamwork Makes Dreams Work -- How Do You Create Trust? -- How Marines Motivate the Front Line -- How to Achieve Consistent Success -- An Urgent Reminder-Think Profits! -- Revitalize Your Sales Message -- Customer-Message Management -- What's Your Strategy for Selling in Tough Times? Ten-Point Plan for Success -- Replant to Grow -- Customer Relationships in a Slow Economy -- The Roadblocks to Selling an Idea -- Are You Selling Problems or Solutions? -- The Indomitable Times -- How Can We Manage the Zeitgeist? -- Part 2. Developing into a Sales Leader -- Are You Ready to Soar? -- Do You Use the Right Fuel for Your Engine? -- The Value of Curiosity -- The Power of Concentration -- How Long Do You Stay Focused? -- Focus on Productivity -- Who Charts Your Sales Progress? -- The Selling Power of Words -- Are You a Talk-aholic? -- What Influences the Brain of the Buyer? -- Turn Knowledge into Action -- Act Your Way to Success! -- How Do You React to Failure? -- How to Turn Setbacks into Comebacks -- How to Manage Disappointment -- Check Out Your New Employer -- Secrets of High Achievers -- Is Life an Adventure for You? -- How to Create Winning Attitudes -- Who Creates Happiness for You? -- Golf as a Closing Tool -- Putting Lessons -- Improve Your Game Plan -- Avoid Getting Squeezed -- How Effective Are Your Sales Calls? -- Cadillac Dreams ER -