TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Sullivan,Robert S.
TI  - Service operations management
SN  - 0070212155
AV  - HD9980.5 .F55
PY  - 1982///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Operations research
N1  - 1. The postindustrial Era    3
2. The Operations Function in Service Systems   15
3. Evaluation of Service Operations   33
4. Management Systems Simulation    58
5. Linear Programming Models in Services    81
6. Forecasting for Service Operations      115
7. Design of Service Delivery Systems   145
8. Service Facility Location   160
9. Design and Layout of Service Facilities   184
10. Work Design: The Design of Service Personnel Activity  211
11. The Queuing Phenomenon    235
12. Queuing Models and Capacity Planning   257
13. Utilization of Service Capacity    287
14. Service Vehicle Scheduling and Routing   312
15. Project Management: Planning, Scheduling, and Controlling Service Activities    337
16. Measuring and Controlling Service Quality   363
17. Management Information Systems: The Nervous System of service Organizations   387
18. Inventory Management   404
19. Service, Culture, and Society   425
Index    439
ER  -