TY  - BOOK
AU  - Jean Andrews
TI  - A+ guide to software : : managing, maintaining, and troubleshooting
SN  - 9780619120030
AV  - QA76.3 An2
PY  - 2002///
CY  - Cambridge, Mass.,  London 
PB  - Course Technology, 
KW  - Computer technicians --
KW  - Certification.
KW  - Computer software --
KW  - Problems, exercises, etc
KW  -  Computing Technology Industry Association.
N1  - Includes index; Introducing and comparing operating systems --
How an OS works with hardware and other software --
Understanding the boot process and command line --
Installing and using Windows 9X --
Supporting and troubleshooting Windows 9X --
Understanding and supporting Windows NT --
Installing and using Windows 2000 Professional --
Managing and troubleshooting Windows 2000 --
Supporting Windows XP Professional --
Supporting hard drives --
Windows on a network --
Windows on the internet --
Linux, Mac, and notebooks --
Error messages and their meanings --
ASCII character set and Ansi.sys --
Hexadecimal number system and memory addressing --
Professional PC technician
ER  -