Burton, Sharon creator Shelton, Nelda. text Upper Saddle River, N.J Pearson/Prentice Hall c2008 7th ed. monographic xxvii, 534 p. : ill. (chiefly col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.) 1. Understanding the Changing and Challenging Office 2. Human Relations 3. Preparing Your Job Search 4. Managing Your Work, Time, and Other Resources 5. Communicating by Telephone 6. Building Communications Skills 7. Processing Mail 8. Records Management 9. Handling Financial procedures 10. Scheduling Appointments and Receiving Visitors1 1. Making Travel Arrangements 12. Planning Meetings and Conferences 13. Developing Effective Oral Presentations 14. Preparing to Meet Challenges Additional Online Chapters available at www.prenhall.com/burton 15. Working in a Medical Office 16. Working in a Legal Office Sharon Burton, Nelda Shelton. Rev. ed. of: Procedures for the automated office. 6th ed. Includes index. Office practice Secretaries HF5547.5 .B95 0132308576 9780132308571