01307cam a2200217 a 4500 6125 6125 0132308576 9780132308571 HF5547.5 .B95 Burton, Sharon, Office procedures for the 21st century / Sharon Burton, Nelda Shelton. 7th ed. Upper Saddle River, N.J. : Pearson/Prentice Hall, c2008. xxvii, 534 p. : ill. (chiefly col.) ; 28 cm. + 1 CD-ROM (4 3/4 in.) Rev. ed. of: Procedures for the automated office. 6th ed. Includes index. 1. Understanding the Changing and Challenging Office 2. Human Relations 3. Preparing Your Job Search 4. Managing Your Work, Time, and Other Resources 5. Communicating by Telephone 6. Building Communications Skills 7. Processing Mail 8. Records Management 9. Handling Financial procedures 10. Scheduling Appointments and Receiving Visitors1 1. Making Travel Arrangements 12. Planning Meetings and Conferences 13. Developing Effective Oral Presentations 14. Preparing to Meet Challenges Additional Online Chapters available at www.prenhall.com/burton 15. Working in a Medical Office 16. Working in a Legal Office Office practice Secretaries Shelton, Nelda. BK 0 0 0 0 REF MUCGM MUCGM GEN 2013-01-09 0 HF5547.5 .B95 37729 2019-09-09 00:00:00 2019-09-09 BK