TY  - BOOK
AU  - Marilyn L Satterwhite; 
AU  - Judith Olson-Sutton
TI  - Business Communication at Work
SN  - 0072930152
SN  -  97800729
AV  - HF5718.S26 
PY  - 2003///
CY  - New York
PB  - Glencoe/McGraw-Hill
KW  - Business
KW  - Communication
N1  - includes index; Setting the stage for effective communication --
Choosing the right words --
Developing sentences and paragraphs --
Developing listening skills --
Planning and organizing business messages --
Using technology to improve communication --
Formatting business messages --
Messages that promote goodwil --
Messages for inquiries and requests --
Claim and adjustment messages --
Persuasive messages --
Order, credit, and collection messages --
Developing memos and memo reports --
Creating press releases and newsletters --
Constructing and presenting reports --
Preparing meeting communications --
Conducting the job search --
Selling yourself to employers
ER  -