01382nam a2200121   4500020001800000050001500018100002200033245007100055260004100126300005100167505101100218650003101229  a9781111296254  aHD30b.L53  aLehman, Carol M.   aProfessional communications /cCarol M. Lehman & Debbie D. DuFrene  aMason, Ohio bCengage Learningc2010  aviiii, various pagings : bChiefly Col. c28cm  aPart 1. Communication Foundations and Analysis

Chapter 1. Establishing a Framework for Business Communication
Chapter 2. Focusing on interpersonal Communication 
Chapter 3. Focusing on Group Communication 
Chapter 4. Planning Written and Spoken Messages 

Part 2. Communication Through Electronic, Voice and Written Messages
Chapter 5. Communicating Electronically
Chapter 6. Preparing Good - and Neutral -News Messages
Chapter 7. Preparing Bad-News messages
Chapter 8. Preparing Persuasive Messages 
Chapter 9. Revising Written Messages

Part 3.  Communication Through Reports and Business Presentations
Chapter 10. Understanding the Report Process and Research Methods 
Chapter 11. Managing Data and Using Graphics 
Chapter 12. Organizing and Preparing Reports and Proposals
Chapter 13. Designing and Delivering Business Presentations

Part 4. Communication for Employment 250
Chapter 14. preparing Resumes and Application Messages 
Chapter 15. interviewing for a Job and Preparing Employment Messages
   aProfessional Communication