TY  - GEN
AU  -  Crowley, Thomas E.
AU  - Crowley
TI  - Settle it out of court : how to resolve business and personal disputes using mediation, arbitration, and negotiation 
SN  - 0471306347
AV  - KF9085.Z9 .C79
PY  - 1994///
CY  - New York, N.Y. : 
PB  - J. Wiley, 
KW  - Arbitration and award -- United States -- Popular works.
KW  -  Mediation -- United States.
KW  - Negotiation.
N1  - 1. Modern Horror Story --
2. We Have Met the Enemy and He Is Us: How to Turn and Face Our Disputes --
3. Power of Ritual: How to Use Ritual to Resolve Our Disputes --
4. Don't Panic, Plan: How to Brainstorm Our Strategy --
5. "The Play's the Thing": How to Use Negotiation to Reach Agreement --
6. Breaking Impasse: What to Do When We Don't Know What to Do --
7. You Don't Have to Sue the Tar Out of Everybody: How to Use Mediation to Achieve a Fair Result --
8. Mopping Up: How to Make a Safe and Sound Settlement Agreement --
9. No Retreat, No Surrender: How to Use Arbitration to End Your Dispute --
10. Officer and a Gentleman: Choosing a Lawyer --
11. Higher Road to a Higher Ground: How to Do the Right Thing and Still Win
ER  -