TY  - BOOK
AU  - Scriven,Jolene D.
TI  - Professional office procedures
SN  - 002819912X
AV  - HF5547.5 .P69 
PY  - 1992///
CY  - Lake Forest, Ill.
PB  - Glencoe, Macmillan/McGraw-Hill
KW  - Office practice
KW  - Secretaries
KW  - Vocational guidance
N1  - Includes index; Unit 1. Understanding your profession 
Chapter 1. Recognizing your opportunities as as Office Professional 
Chapter 2. Using Technology to Manage Your Work 
Chapter 3. Organizing for Productivity 

Unit 2. Critical Support Responsibilities
Chapter 4. Scheduling, Making Appointments and Receiving Visitors
Chapter 5, Incoming and Outgoing Mail
Chapter 6. Using the Phone 
Chapter 7. Organizing Meetings and Conferences
Chapter 8. Making Travel Arrangements
Chapter 9. Gaining Control Through Time and Stress Management

Unit 3 Information Management
Chapter 10. Capturing Information Through Dictation and Transcription 
Chapter 11. Preparing Correspondence and Business Reports
Chapter 12, Copying Material 
Chapter 13. Filing 
Chapter 14. Managing Records

Unit 4 Building Your Confidence
Chapter 15. Handling Finances 
Chapter 16. Supervising
Chapter 17. Finding Your Position

ER  -