TY  - BOOK
AU  - Carol M Lehman
AU  - Deborah Daniel DuFrene
TI  - Business communication
SN  - 0324225202
SN  - 032422520
AV  - HF5721 .L34
PY  - 1999///
CY  - Cincinnati, Ohio : 
PB  - South-Western College Pub.
KW  - 	 Commercial correspondence. Business report writing. Business communication
N1  - Includes index; Part I. Communication Foundations --
1. Establishing a Framework for Business Communication --
2. Focusing on Interpersonal and Group Communication --
Part II. Communication Analysis --
3. Planning Spoken and Written Messages --
4. Preparing Spoken and Written Messages --
Part III. Communicating Through Voice, Electronic and Written Messages --
5. Communicating Electronically --
6. Delivering Good- and Neutral-News Messages --
7. Delivering Bad-News Messages --
8. Delivering Persuasive Messages --
Part IV. Communication Through Reports and Business Presentations --
9. Understanding the Report Process and Research Methods --
10. Managing Data and Using Graphics --
11. Organizing and Preparing Reports and Proposals --
12. Designing and Delivering Business Presentations --
Part V. Communication for Employment --
13. Preparing Resumes and Application Letters --
14. Interviewing for a Job and Preparing Employment Messages --
Appendices --
A. Document Format and Layout Guides --
B. Referencing Styles --
C. Language Review and Exercises
ER  -