TY  - BOOK
AU  - Poe,Roy W.
AU  - Fruehling,Rosemary T.
TI  - Business communication: a problem-solving approach 
SN  - 0070503621 :
AV  - HF5721 .P6 1978
PY  - 1978///
CY  - New York
PB  - Gregg Division, McGraw-Hill
KW  - Commercial correspondence
KW  - Business writing
KW  - Business communication
N1  - Includes index; 1. Background for business writing
2. Letters and memos nearly everyone writes 
3. Winning and keeping customers
4. Solving customer problems
5. The administrative assistant
6. General management communications
7. Letters of appreciation and congratulations
8. Employment communications
9. Business reports
10. Communications project
ER  -