TY  - BOOK
AU  - Topchik,Gary S.
TI  - The accidental manager: get the skills you need to excel in your new career 
SN  - 0814471803
AV  - HD31 .T62
PY  - 2004///
CY  - New York
PB  - AMACOM, American Management Association
KW  - Management
KW  - Business & Economics -- work place culture
KW  - Business & Economics -- corporate governance
N1  - Includes index; Includes index; Chapter 1. You are an accidental manager (that's okay) --
Chapter 2. The all-time worst manager list --
Chapter 3. The key to success : "doing nothing" --
Chapter 4. The platinum skill of developing your team members --
Chapter 5. The platinum skill of active listening --
Chapter 6. The platinum skill of giving the receiving feedback --
Chapter 7. The platinum skill of creating a motivational climate --
Chapter 8. How organizations can turn accidental managers into successful ones
ER  -