TY  - BOOK
AU  -  Summers, Donna C. S.
TI  - Quality management: creating and sustaining         organizational effectiveness 
SN  -  9780135005101 
AV  - HD62.15  Su64 
PY  - 2009///.
CY  - London : 
PB  - Pearson Education,  
KW  - Total quality management
N1  - Previous ed.: 2005.; 	1. Organizational Effectiveness --
2. Organizational Philosophy --
3. Quality Systems --
4. Creating a Customer Focus --
5. Organizational Leadership --
6. Strategic Planning --
7. Human Resource Development and Management --
8. Managing the Supply Chain 9. Measures of Organizational Success --
10. Benchmarking --
11. Process Management --
12. Lean Tools and Techniques 13. Problem-solving Tools and Techniques --
14. Project Management --
15. Business Results --
Appendix 1. Z Tables --
Appendix 2. X-bar and R chart factors --
Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines --
Appendix 4. Websites for Quality --
Appendix 5. Attribute Charts --
Appendix A: Data Sheets
ER  -