diversity, quality, ethics & the global environment Certo, Samuel C. creator text Upper Saddle River, N.J Prentice Hall 2000 8th ed. monographic xxi, 598 p. : col. ill. ; 28 cm. + 1 computer laser optical disc (4 3/4 in.) PART ONE: INTRODUCTION TO MODERN MANAGEMENT. Chapter 1: Management and Management Careers Chapter 2: Managing: History and Current Thinking Chapter 3: Corporate Social Responsibility and Business Ethics Chapter 4: Managing in the Global Arena PART TWO: PLANNING Chapter 5: Organizational Objectives Chapter 6: Fundamentals of Planning Chapter 7: Making Decisions Chapter 8: Strategic Planning Chapter 9: Plans and Planning Tools PART THREE: ORGANIZING Chapter 10: Fundamentals of Organizing Chapter 11: Responsibility, Authority and Delegation Chapter 12: Managing Human Resources Chapter 13: Managing Change: From Stress to the Virtual Organization PART FOUR: INFLUENCING Chapter 14: Fundamentals of Influencing and Communication. Chapter 15: Leadership Chapter 16: Motivation Chapter 17: Groups, Teams and Corporate Culture Chapter 18: Understanding People: Attitudes, Perception, and Learning PART V: CONTROLLING Chapter 19: Principles of Controlling Chapter 20: Production Management and Control Chapter 21: Information, Technology and the Internet PART SIX: TOPICS FOR SPECIAL EMPHASIS Chapter 22: Competitiveness: Quality and Innovation Chapter 23: Management and Diversity Samuel C. Certo. Includes Index Management Industrial management Social responsibility of business HD31 .C4125 0130133078