TY - BOOK AU - Fry,Fred L. AU - Stoner,Charles R. AU - Hattwick,Richard E. TI - Business: an integrative approach SN - 0072367679 AV - HD31 F79 PY - 2001/// CY - Boston, Mass. PB - Irwin/McGraw-Hill KW - Industrial management N1 - I. The Integrative Nature of Business 1. The Nature of Business 2. The Big Picture Indicators of Business Success 3. The Scope of Business Today 4. Decision Makers and Decision Making 5. The Links Between Business and Its Stakeholders II. The Impact of External Forces 6. The Impact of Diversity: Trends and Issues 7. The Impact of Economic Forces 8. The Impact of Globalization 9. The Impact of Financial Markets and Processes 10. The Impact of Legal and Regulatory Forces 11. The Impact of Industry Structure and Dynamics III. Providing Excellence in Goods and Services 12. Thinking Strategically About the Business Operation 13. Providing Value Through Quality Products and Services 14. Communicating Value Through Effective Marketing 15. Acquiring and Using Resources 16. Integrating Activities and Gaining Commitment 17. Using Technology in a Competitive Environment IV. Assessment and Change 18. Measuring Performance 19. Promoting Change and Renewal ER -