TY - BOOK AU - Gary Armstrong AU - Philip Kotler. TI - Marketing: an introduction SN - 9780130352552 AV - HF5415 .K625 PY - 2003/// CY - Upper Saddle River, NJ : PB - Prentice Hall KW - Marketing. N1 - Includes bibliographical references and index; Marketing in a changing world : creating customer value and satisfaction -- Strategic planning and the marketing process -- Marketing in the Internet age -- The marketing environment -- Managing marketing information -- Consumer and business buyer behavior -- Market segmentation, targeting, and positioning for competitive advantage -- Product and services strategy -- New-product development and product life-cycle strategies -- Pricing products : pricing considerations and strategies -- Marketing channels and supply chain management -- Retailing and wholesaling -- Integrated marketing communications : advertising, sales promotion, and public relations -- Integrated marketing communications : personal selling and direct marketing -- The global marketplace -- Marketing and society : social responsibility and marketing ethics -- Appendix 1: Marketing arithmetic -- Appendix 2: Careers in marketing -- Notes -- Video cases -- Glossary ER -