TY - BOOK AU - Ghillyer, Andrew. TI - Management : : a real world approach / SN - 9780073377018 AV - HD31 .G47 PY - 2009/// CY - Boston : PB - McGraw Hill, KW - Management N1 - Includes index; Chapter 1. Foundations, Chapter 2. A brief history of management, Chapter 3. Communication skills, Chapter 4. Decision making skills, Chapter 5. Planning and strategic management, Chapter 6. Leadership and culture, Chapter 7. Organizing work, Chapter 8. Organizing structure, Chapter 9. Organizing people, Chapter 10. motivating people, Chapter 11. management control, Chapter 12. operations control Chapter 13. contemporary issues Chapter 14. management in the 21st century ER -