TY  - BOOK
AU  -  Schonberger, Richard
AU  - Knod, Edward M. 
TI  - Operations management: customer-focused principles /     
SN  - 9780256194067
AV  - TS155| .S3244 1997 
PY  - 1997///
CY  - Chicago
PB  - |bIrwin
KW  - Production management.
N1  - Includes indexes; Operations, competitive strategies and principles, the quality imperative, design and control for customer satisfaction, translating demand into orders, translating planned orders into outcomes,OM Resources: measurement,management, improvement

ER  -