TY  - BOOK
AU  - Parveen Geol.....et al
AU  - Praveen Gupta
ED  - Rajeev Jain
ED  - Rajesh Tyagi K.
TI  - SIX SIGMA for Transactions and Service
SN  - 0071443304
AV  - TS156 .8.T73
PY  - 2005///
CY  - New York:
PB  - McGraw-Hill/Irwin
KW  - Process control
N1  - Includes index; pt. 1. Service quality benchmarks. Roles of services and transactions in global and U.S. economy ; Quality in services and transactions ; Service performance indicators ; The service crisis --
pt. 2. Transactional Six Sigma. Introduction ; Define and develop ; Measure and trends ; Analyze and innovate ; Embed --
pt. 3. Designing for service. Axioms of service design ; Customer driven transactional processes ; Designing transactional processes for Six Sigma ; Design and optimize service to ensure a robust service package ; Implementing Six Sigma in service organizations ; Six Sigma in services ; Six Sigma in outsourcing ; Managing human capital
ER  -