TY - BOOK AU - Schonberger,Richard AU - Knod,Edward M. TI - Operations management: continuous improvement SN - 0256112185 AV - TS155 .S3244 1994 PY - 1994/// CY - Burr Ridge, Ill. PB - Irwin KW - Production management N1 - Includes index; Customers, competitive strategies, principles -- Quality imperative -- Designed in quality: product, service, and process planning -- Quality control and continuous improvement -- Demand management and forecasting -- Master planning- for capacity and output -- Flow-control systems overview -- Purchasing: quest for high-quality suppliers -- Time-based competition: JIT, MRP, and related topics -- Lot sizing and quick-change flexibility -- Volume and variety issues -- Managing continuous and repetitive operations -- Managing job and batch operations -- Managing projects -- Productivity -- Maintaining quality of physical resources -- Facilities positioning -- What's next for you and for OM? -- Appendix A: Areas under the normal curve -- Appendix B: The Poisson distribution- Cumulative probabilities -- Appendix C: Two-digit random numbers -- Appendix D: Answers to selected problems ER -