TY - BOOK AU - Stevenson,William J. TI - Operations management SN - 0072869054 (student ed. : text : alk. paper; part of pkg. ISBN 0072971223) AV - TS155 .S7824 2005 PY - 2005/// CY - Boston PB - McGraw-Hill KW - Production management N1 - Includes index; 1. Introduction to operations management -- 2. Competitiveness, strategy, and productivity -- 3. Forecasting -- 4. Product and service design -- 5. Strategic capacity planning for products and services -- 6. Process selection and facility layout -- 7. Design of work systems -- 8. Location planning and analysis -- 9. Management of quality -- 10. Quality control -- 11. Inventory management -- 12. Aggregate planning -- 13. MRP and ERP -- 14. JIT and lean operations -- 15. Scheduling -- 16. Supply chain management -- 17. Project management -- 18. Waiting lines ER -